Order processing fees do not apply to in-person box office purchases.ĭelivery Fee: For most events, tickets are mobile and delivered directly to your Ticketmaster account for free - so your phone is your ticket. Order Processing Fee: This fee is charged once per order and is shared between venues or teams and Ticketmaster. Other than the service fee, here are other types of fees that may apply: ![]() It also covers the equipment and support we provide venues with, helping them to manage their box office and seamlessly get everyone into the venue on event day. That includes employing local staff - from the people who scan your tickets, to security staff and ushers - and the day-to-day expenses of running a building throughout the year.Īs a ticketing vendor selected by the venue, Ticketmaster’s portion covers the costs of the technology, people, and resources needed to provide a safe and secure ticket-buying experience. Venues use their portion of the service fee to cover the costs of putting on live events. Service fees may apply to in-person box office purchases depending on the venue. A service fee is charged once per ticket. Service Fee: In exchange for the rights to sell their tickets, venues and sports teams share a portion of the fees collected. Here’s a detailed breakdown of each type of fee. Ticket fees are shared between Ticketmaster, venues, sports teams, leagues, promoters, and other parties who have a hand in making live events happen. Ticketmaster continues to advocate for a national all-in pricing law. All-in pricing has also been instituted for all new shows in venues operated by Live Nation as of September 25, 2023. Artists, venues and sports teams can choose to use Ticketmaster’s All-In Pricing.Īdditionally, some states have started to pass laws requiring all-in pricing, so any events in New York, Tennessee and Connecticut will automatically have all-in pricing shown. In the case of events utilizing all-in pricing, you will see the total cost upfront including the face value price and fees. ![]() Why am I seeing all-in pricing on some events? They can also decide to change that price at any time. ![]() Artists, sports teams or promoters set the face value ticket price, which Ticketmaster doesn’t keep any portion of. What is the face value price of a ticket?įace value refers to the price of the ticket (before fees and taxes are added). In any case, ticket fees (which can include a service fee, order processing fee, and the occasional delivery fee) are determined by and shared between the parties who have a hand in making live events happen including venues, Ticketmaster, sports teams, leagues and promoters. Often a resale price exceeds the initial face value set by the artist or team. That includes setting the face value prices, determining how many tickets to sell, and when to put them on sale.įor resale tickets: the listing price is determined by the seller, which includes fans, season ticket holders, and professional resellers. When it comes to standard tickets: artists, promoters, sports leagues, or teams decide how they want to sell their tickets on Ticketmaster’s marketplace. How ticket prices and fees are determined depends on the type of ticket you’re purchasing. ![]() We will not charge you for records requested in connection with your good-faith assertion of an error in your PayPal account.There are two main types of tickets sold on Ticketmaster - standard admission tickets and resale tickets. This fee will apply for requests of information relating to why we had reasonable justification to refuse your payment order. If you refund a Commercial Transaction payment, there are no fees to make the refund, but the fees you originally paid to receive the payment are not returned to you.See Credit Card and Debit Card Link and Confirmation Table below. This amount will be refunded when you successfully complete the credit card or debit card verification process. Some users, in order to increase their sending limit or as PayPal may determine, may be charged a credit card and debit card link and confirmation fee. This fee is charged when a withdrawal/transfer out of PayPal is attempted by a user and it fails because incorrect bank account information or delivery information is provided.Ĭredit Card and Debit Card Confirmation(s) Bank Return on Withdrawal/Transfer out of PayPal
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